Garmin 310XT – Handle with care

Posted: October 26, 2013 in Uncategorized
Tags: , ,

Had another issue with the Garmin 310XT the very week after I managed to sort out the horrendous sync issue. I was running along minding my own business when I noticed my left wrist became lighter. The 310 had come lose and landed on a grass area at the edge of the trail. I retrieved it and to my horror found the front of the unit had cracked!

I have owned the 310 for nearly a year. It has been used several times a week in a variety of activities from hill walking, fell, trail and road running, kayak, swimming and snorkelling. I zipped the unit into my shorts pocket and and carried on training. 

At home, I found that one of the watch pins had failed, causing the strap to stop holding the unit on my wrist. I spoke to a customer representative at Garmin who asked me to send the unit off for inspection. He gave me a Return Authorisation number and within another week I mailed the package to them. To be fair, the turned this around quickly – I had an email and a call the same day they received the device to explain that it was all my fault and not a mechanical or quality issue. The cost for fixing the unit was £75.

I was then left with a dilemma – Fix it, buy another type of Garmin, Buy another type of computer. The other option was to live with it. They send it back and I keep it in a plastic bag until the battery dies.

After doing a thorough trade study and finding that Garmin provide replacement units that have a new battery, casing, etc. I decided that paying 75 quid was the better deal. I did try to argue the case that the fault was theirs, but they were having none of it!

 

Not very impressed, but pleased to say that upon stumping up the cash via credit card on Wednesday, the replacement unit was delivered Friday and out running/swimming on Saturday Morning! 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s